Hulualegebeya Refund and Returns Policy
Effective Date: Jan-18-2024
Thank you for shopping with Hulualegebeya! We want to ensure that your shopping experience is satisfactory, and we are committed to providing excellent customer service. Please review our Refund and Returns Policy below to understand your rights and responsibilities when it comes to returns and refunds.
1. Return Eligibility
1.1 Damaged or Defective Items
If you receive a damaged or defective product, please contact our Customer Support Team at [support@hulualegebeya.com](mailto:support@hulualegebeya.com) within **7 days** of receiving the item. We may request photographic evidence to assess the issue. Upon verification, we will offer a replacement or issue a full refund, including shipping costs.
1.2 Change of Mind
For items returned due to a change of mind, we accept returns within **30 days** of the delivery date. The item must be unused, in its original packaging, and in resalable condition. Customers are responsible for return shipping costs.
2. Return Process
To initiate a return, please follow these steps:
2.1 Authorization
Contact our Customer Support Team at [support@hulualegebeya.com](mailto:support@hulualegebeya.com) with your order number, details of the item(s) you wish to return, and the reason for the return. Our team will guide you through the return authorization process.
2.2 Packaging
Securely package the item(s) in the original packaging, if available. Include a copy of the original packing slip or order confirmation email.
2.3 Shipping
Ship the return package to the address provided by our Customer Support Team. We recommend using a trackable shipping method to ensure the safe arrival of the return.
3. Refund Process
Once we receive and inspect the returned item(s), we will process the refund within 5 business days. Refunds will be issued to the original payment method used for the purchase.
4. Exclusions
This policy does not cover:
– Items not purchased directly from Hulualegebeya.
– Products damaged due to misuse, neglect, or accidents.
– Clearance or final sale items.
5. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at: support@hulualegebeya.com (mailto:support@hulualegebeya.com).
